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*Dental Receptionist

Whitby, ON
Our client is compliant with all the regulations outlined by the RCDSO & CDHO guidelines and protocols recommended by the Ontario Ministry of Health. 

Our client, a dental office in Whitby is seeking full-time experienced Receptionist and or Manager.

POSITION:
  • MUST be experienced Receptionist and/or Manager 
  • Must be excellent at multi-tasking
SOFTWARE:
  • Tracker (must have dental software experience) can be trained on Tracker
  • Must possess good typing skills and great communication skills
 LOCATION: Bayview/Sheppard
 
HOURS: 
  • Mon & Wed 12-9,
  • Tues & Thurs 9-5,
  • alternate Fri 10-4 and alternate Sat 9-4

COMPENSATION:
  • $TBD depending on experience and performance
JOB OVERVIEW:
  • Greet patients in a warm and welcoming manner
  • Make a great first impression ideally creating long term loyal patient relationships
  • Schedule/confirm patient appointments by telephone and in person
  • Send confirmation of appointments via email and telephone and make follow-up calls/emails
  • Provide patients with information regarding the dental office and direct calls appropriately
  • Present fees, give estimates for treatment, and make financial arrangements with the patient
  • Prepare and submit all pre-determinations from treatment plans
  • Maintain updated DDS treatment plans and follow up (communicate treatments, fees, insurance inquires/estimates, financial arrangements)
  • Schedule consults and follow up on unscheduled treatment
  • Manage lab cases
  • Maintain accurate computer data pertaining to treatment and patient compliance
  • Maintain accurate predetermination data
  • Verify procedures completed, collect payments, and submit insurance claims electronically
  • Receive and distribute mail, enter and scan payments and referral documents
  • Accurately maintain charts and patient records
  • Make sure waiting room and reception area is clean and tidy
  • Ensure and maintain the practice is running smoothly and efficiently
  • Manager must have strong leadership and analytical skills
  • ​Ability to resolve conflicts rapidly and in a calm manner
  • Create and explain patient estimates, treatment plans, and assist with financial arrangements
  •  Responsible for;
    • Some duties will depend if you are Receptionist or Manager
    • Bookings
    • Treatment Coordination
    • Financials
      • Accounts receivable and payable
  • Maintain and manage office supplies/inventory
  • Good customer service, communication and patient empathy
 OTHER REQUIREMENTS: 
  • Good communicator, can be empathetic 
  • Highly organized quick learner with analytical thinking that allows for effective team work
  • Must have excellent command of the English language (both oral and written)
  • Must be able to multi-task, be self-motivated and be able to work independently
PLEASE SUBMIT RESUME AS A WORD DOCUMENT
ONLY QUALIFIED CANDIDATES WILL BE CONTACTED
 
This is being sent from our Applicant Tracking System. If you have received a placement through The Marshall Group or are not looking/interested you can disregard this message.  If you know someone who may be looking, we appreciate referrals.
 
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