Our client, a very busy hospital in downtown Toronto is looking for a experienced Receptionist that can work in a busy dynamic clinical setting with multiple providers. This position is a Contract position until Sept 2023.
Provides Reception for the Dental Department in a Hospital.
Mon to Fri 8/9-4/5
Receptionist is assisting the department of several Dentists and Hygienists - 10 operatories
Review treatment plans and financial policies with patients; provide procedure codes with applicable fees, complete computerized dental insurance forms and predetermination forms.
Communicate with patients/families and respond to patient enquiries; problem solve; review and document chart notations and treatment plan options as directed by Dentist.
Prepare ODSP (Ontario Disability Support Program) treatment predeterminations for approval; monitoring accounts receivables.
Organize and maintain accurate and current filing system/patient records.
Co-ordinate internal/external referrals (eg Medical Imaging and other specialty/medical providers as required) Provide appropriate explanations to all patients as to procedures and protocols.
Ensure that patients understand the policies regarding eligibility for care and their responsibilities such as punctuality, cancellation procedures, payment of accounts, etc.
Maintain a proper chart filing system.
3-5 years recent full-time dental office experience in a practice with multiple providers
Completion of college diploma in the Dental/Medical Office Admin or equivalent training program from an accredited educational institution-preferred.
Proficient in Dental Office Software AbelDent preferred, CDAnet, ITRANS and Microsoft
In-depth knowledge and/or experience in tooth anatomy, dental terminology, dental office procedures/operations.
Demonstrated knowledge of dental practice scheduling.
Demonstrated knowledge of dental insurance plans i.e. the ODA Fee Guide, ODSP, Federal Government (e.g. NHIB) Guidelines and Fee Schedules.
Demonstrated ability to effectively function as a team member both intra and inter-departmentally and ability to establish excellent working relationships with the Departmental Staff.
Proven flexibility, initiative, excellent communication, organizational and problem solving/decision making skills.
Demonstrated written and verbal communication skills with the proven ability to clearly define and articulate requirements, priorities, impacts, and solutions.
Ability to establish excellent patient/public relations; awareness and assurance of patient related/clinic confidentiality.
Demonstrated professionalism, commitment and have exceptional organization and interpersonal skills while managing the practices/administrative operations.
Ability to multi-task and work both independently and as part of a team.
Experience working in a dental specialty office is considered to be an asset.
Demonstrated planning and organizational skills and ability to function independently with minimal supervision.
Demonstrated satisfactory work performance and attendance history.