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TEMP Receptionist (V) Now - Sept 30, 2023

Toronto, ON

Our client, a very busy hospital in downtown Toronto is looking for a experienced Receptionist that can work in a busy dynamic clinical setting with multiple providers. This position is a Contract position until Sept 2023.

JOB DESCRIPTION:                      

  • Provides Reception for the Dental Department in a Hospital.

  • Mon to Fri 8/9-4/5


  • $TBD per hour depending on experience and performance + 


  • Greeting patients

  • Receptionist is assisting the department of several Dentists and Hygienists - 10 operatories

  • Checking patients in for Oral Surgeron
  • Pulling charts for Oral Surgeon
  • Ensure appropriate letters of referral are available, laboratory, radiology, imaging and other applicable reports are available for appointments.
  • Review treatment plans and financial policies with patients; provide procedure codes with applicable fees, complete computerized dental insurance forms and predetermination forms.

  • Communicate with patients/families and respond to patient enquiries; problem solve; review and document chart notations and treatment plan options as directed by Dentist.  

  • Prepare ODSP (Ontario Disability Support Program) treatment predeterminations for approval; monitoring accounts receivables.

  • Organize and maintain accurate and current filing system/patient records. 

  • Co-ordinate internal/external referrals (eg Medical Imaging and other specialty/medical providers as required) Provide appropriate explanations to all patients as to procedures and protocols.

  • Ensure that patients understand the policies regarding eligibility for care and their responsibilities such as punctuality, cancellation procedures, payment of accounts, etc.

  • Maintain a proper chart filing system.


  • 3-5 years recent full-time dental office experience in a practice with multiple providers

  • Completion of college diploma in the Dental/Medical Office Admin or equivalent training program from an accredited educational institution-preferred.

  • Proficient in Dental Office Software AbelDent preferred, CDAnet, ITRANS and Microsoft

  • In-depth knowledge and/or experience in tooth anatomy, dental terminology, dental office procedures/operations. 

  • Demonstrated knowledge of dental practice scheduling.

  • Demonstrated knowledge of dental insurance plans i.e. the ODA Fee Guide, ODSP, Federal Government (e.g. NHIB) Guidelines and Fee Schedules.

  • Demonstrated ability to effectively function as a team member both intra and inter-departmentally and ability to establish excellent working relationships with the Departmental Staff.

  • Proven flexibility, initiative, excellent communication, organizational and problem solving/decision making skills.

  • Demonstrated written and verbal communication skills with the proven ability to clearly define and articulate requirements, priorities, impacts, and solutions.

  • Ability to establish excellent patient/public relations; awareness and assurance of patient related/clinic confidentiality.

  • Demonstrated professionalism, commitment and have exceptional organization and interpersonal skills while managing the practices/administrative operations.

  • Ability to multi-task and work both independently and as part of a team.

  • Experience working in a dental specialty office is considered to be an asset.

  • Demonstrated planning and organizational skills and ability to function independently with minimal supervision.

  • Demonstrated satisfactory work performance and attendance history.


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