Our client, a very busy hospital in downtown Toronto is looking for a experienced Receptionist that can work in a busy dynamic clinical setting with multiple providers. This position is a Contract position until Sept 2023.

JOB DESCRIPTION:                      

• Provides Reception for the Dental Department in a Hospital.

• Mon to Fri 8/9-4/5
  
  COMPENSATION:

• $TBD per hour depending on experience and performance + 

RESPONSIBILITIES:

• Greeting patients

• Receptionist is assisting the department of several Dentists and Hygienists - 10 operatories

• Checking patients in for Oral Surgeron

• Pulling charts for Oral Surgeon
• Ensure appropriate letters of referral are available, laboratory, radiology, imaging and other applicable reports are available for appointments.

• Review treatment plans and financial policies with patients; provide procedure codes with applicable fees, complete computerized dental insurance forms and predetermination forms.

• Communicate with patients/families and respond to patient enquiries; problem solve; review and document chart notations and treatment plan options as directed by Dentist.  

• Prepare ODSP (Ontario Disability Support Program) treatment predeterminations for approval; monitoring accounts receivables.

• Organize and maintain accurate and current filing system/patient records. 

• Co-ordinate internal/external referrals (eg Medical Imaging and other specialty/medical providers as required) Provide appropriate explanations to all patients as to procedures and protocols.

• Ensure that patients understand the policies regarding eligibility for care and their responsibilities such as punctuality, cancellation procedures, payment of accounts, etc.

• Maintain a proper chart filing system.

 QUALIFICATIONS:

• 3-5 years recent full-time dental office experience in a practice with multiple providers

• Completion of college diploma in the Dental/Medical Office Admin or equivalent training program from an accredited educational institution-preferred.

• Proficient in Dental Office Software AbelDent preferred, CDAnet, ITRANS and Microsoft

• In-depth knowledge and/or experience in tooth anatomy, dental terminology, dental office procedures/operations. 

• Demonstrated knowledge of dental practice scheduling.

• Demonstrated knowledge of dental insurance plans i.e. the ODA Fee Guide, ODSP, Federal Government (e.g. NHIB) Guidelines and Fee Schedules.

• Demonstrated ability to effectively function as a team member both intra and inter-departmentally and ability to establish excellent working relationships with the Departmental Staff.

• Proven flexibility, initiative, excellent communication, organizational and problem solving/decision making skills.

• Demonstrated written and verbal communication skills with the proven ability to clearly define and articulate requirements, priorities, impacts, and solutions.

• Ability to establish excellent patient/public relations; awareness and assurance of patient related/clinic confidentiality.

• Demonstrated professionalism, commitment and have exceptional organization and interpersonal skills while managing the practices/administrative operations.

• Ability to multi-task and work both independently and as part of a team.

• Experience working in a dental specialty office is considered to be an asset.

• Demonstrated planning and organizational skills and ability to function independently with minimal supervision.

• Demonstrated satisfactory work performance and attendance history.