Our client is compliant with all the regulations outlined by the RCDSO & CDHO guidelines and protocols recommended by the Ontario Ministry of Health. 

Our client, located at Lakeshore/Brookers Line is seeking full-time experienced Dental Receptionist.

POSITION:

• MUST have 2-5 yrs experienced as Dental Receptionist
• Excellent English & Communication Skills, Computer Savvy, must understand the importance of Recall Management 

SOFTWARE:

• OPUS (must have dental software experience)

 LOCATION: Etobicoke - Lakeshore/Parklawn

HOURS: 

• Monday, Tuesday, Wednesday, Thursday (9-5)
• Friday (9-1)
• e/o Saturday (9-1)

COMPENSATION:

• $25.00-$28.00+ per hour depending on experience and performance

JOB OVERVIEW:

• Greet patients in a warm and welcoming manner
• Make a great first impression ideally creating long term loyal patient relationships
• Schedule/confirm patient appointments by telephone and in person
• Send confirmation of appointments via email and telephone and make follow-up calls/emails
• Provide patients with information regarding the dental office and direct calls appropriately
• Must be good with emails as most payments are done by etransfer or direct payments 
• Present fees, give estimates for treatment, and make financial arrangements with the patient
• Prepare and submit all pre-determinations from treatment plans
• Maintain updated DDS treatment plans and follow up (communicate treatments, fees, insurance inquires/estimates, financial arrangements)
• Schedule consults and follow up on unscheduled treatment
• Manage lab cases
• Maintain accurate computer data pertaining to treatment and patient compliance
• Maintain accurate predetermination data
• Verify procedures completed, collect payments, and submit insurance claims electronically
• Receive and distribute mail, enter and scan payments and referral documents
• Accurately maintain charts and patient records
• Make sure waiting room and reception area is clean and tidy
• Ensure and maintain the practice is running smoothly and efficiently
• Manager must have strong leadership and analytical skills
• ​Ability to resolve conflicts rapidly and in a calm manner
• Create and explain patient estimates, treatment plans, and assist with financial arrangements
• Responsible for;
  • Bookings
  • Treatment Coordination
  • Financials
    • Accounts receivable and payable
• Maintain and manage office supplies/inventory
• Good customer service, communication and patient empathy

 OTHER REQUIREMENTS: ​

• ​​Good communicator, can be empathetic 
• Highly organized quick learner with analytical thinking that allows for effective team work
• Must have excellent command of the English language (both oral and written)
• Must be able to multi-task, be self-motivated and be able to work independently

PLEASE SUBMIT RESUME AS A WORD DOCUMENT
ONLY QUALIFIED CANDIDATES WILL BE CONTACTED
 
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